1. The Lansing Board of Water & Light (BWL) has received reports of a scam where impostors threaten customers with loss of service if they do not make a utility payment over the phone within an hour.
The scam calls show up on caller I.D. from "866-258-6606", and the scammers sometimes identify themselves as representing the BWL, DTE Energy or other utility companies.
Consumers Energy issued an alert last week warning customers of a scam demanding customers quickly pay for utility payments over the telephone using a Green Dot prepaid credit card.
Customers should never give money or personal information over the phone to anyone they don't know. BWL customers are never asked by BWL customer service representatives for credit card information over the phone or in person or to make payments through a wire service like Western Union or Money Gram.
BWL customers have the option of "customer-initiated" credit card payments through a secure Intranet site or secure automated voice payment system.
This scam has been reported to the Lansing Police Department. Customers are urged to report suspicious activity to BWL customer service at 517-702-6006 or to their local police.
2. The following alert has been submitted by residents in the Gier Neighborhood:
"There are door-to-door person(s) saying they are from an energy company and demanding a copy of the resident's energy bill. Someone showed up at my door and my neighbor's. Both my daughter and neighbor refused to give this individual any document, but he was persistent. I called Consumers Energy and was told that there is a gas choice company that might be doing the door-to-door soliciting. I was transferred to them, but they were closed for the weekend. Also, my neighbor found online that they're 'Just Energy'. Apparently they scam people into signing a 5-year contract."
Jody
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